FAQ-Anhui Zhishang Cable Technology Co., Ltd.

Are you a factory or a trading company?

We are a professional manufacturer with decades of experience in the wires and cables industry. Our production base and R&D team are located in Xuancheng City, Anhui Province, enabling us to effectively manage product quality, production processes, and costs—always committed to delivering competitive solutions to our customers.

How do you ensure product quality?

We have implemented a rigorous quality management system that monitors every stage—from raw materials to finished products. Our factory is certified under the ISO 9001 Quality Management System, and our products comply with international standards such as CE and RoHS. Relevant certification documents are available for your review upon request.

Can we visit your factory?

Absolutely! We warmly welcome potential clients and partners to visit our facility for an on-site inspection. Please contact us in advance to schedule your visit, so we can arrange a dedicated reception team and technical personnel to provide a comprehensive tour and explanation.

Can you customize products according to our requirements?

Yes, we offer both OEM and ODM services as core parts of our business. Please provide your detailed specifications, drawings, or samples. Our engineering team will evaluate your request and provide a professional solution along with a competitive quotation.

Do you have a minimum order quantity (MOQ)?

For standard products, our typical MOQ is 500 meters. For customized products, the MOQ varies depending on the specific design and manufacturing requirements. If you have special needs, please let us know—we’ll do our best to accommodate you.

Can you provide free samples?

We can supply samples, but we kindly ask you to cover the sample cost and shipping fees. Once you place a formal order, the sample fee will be deducted from your total order amount. We’re confident that the sample quality will speak for itself.

What payment methods do you accept?

We support multiple secure payment options, including T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal (for small amounts), and Alipay. Specific payment terms will be clearly stated in our quotation and contract.

What is your delivery time?

For in-stock standard products, we can ship within 7–10 days. For regular custom orders, the production lead time is typically 10–15 days. The exact delivery schedule depends on order volume and product complexity, and we’ll confirm it with you before order confirmation.

Can you arrange shipping and customs clearance for us?

Yes, we can. With extensive experience in international trade, we offer delivery terms such as DAP and DDP. Through our trusted freight forwarder partners, we can manage door-to-door international logistics and handle customs clearance in your destination country.

How do you handle product quality issues?

We provide a 12-month warranty on all products. During this period, any defects caused by raw materials or manufacturing processes will be repaired or replaced free of charge. We are committed to offering long-term technical support to our customers.

Can you provide operation training or installation guidance?

Yes. We offer detailed product manuals, installation videos, and online technical support. For large-volume orders, we can also dispatch engineers for on-site technical assistance (subject to separate agreement on terms).

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